Late Arrival
PLEASE ARRIVE EARLY FOR A SMOOTH CHECK-IN EXPERIENCE. OUT OF RESPECT FOR OTHER CLIENTS, INSTRUCTORS AND YOUR SAFETY, THERE IS NO ADMITTANCE AFTER 5 MINUTES OF THE SCHEDULED CLASS TIME. IF YOU ARE DENIED ENTRY DUE TO LATENESS, YOU MAY ATTEND A LATER CLASS ON STANDBY.
Waitlist
Our system will give you a choice to be added to the class if a spot becomes available up until 30 mins before the scheduled class time. Please accept your attendance asap, or cancel waitlist booking so another client can be accepted into the class. If you anticipate you will not be able to attend and have not yet been added to the class, please remove yourself from the waitlist online using your Feels Pilates app. You will receive an email confirmation when you have been added to class from the waitlist.
If you have been added to class from the waitlist, standard cancellation policies apply.
Studio Space
Please leave personal items in boxes provided – this includes bags and shoes. Mobile phones can be taken into the studio provided they are on silent mode and are not distracting to you or other clients. Please place them out of the way of other clients near your mat or under your reformer. Stay for the entire class or tell the instructor you will be leaving early before the class, and clean down all equipment before leaving please.
Lost Property
Feels Pilates is not responsible for personal items. If you have misplaced an item, please email hello@feelspilates.com.au & we will see if it has been handed in or found in the studio. If you do become the victim of a theft, immediately report it to a Feels Pilates staff member. I agree that Feels Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class.
Fees & Charges through Feels Pilates app
For your first purchase, usually an Intro Pack, you will pay the price of the package, plus card/debit/bank charges and a once of initial app loading fee of $2.20, this will only happen with your first purchase. Going forward you will be charged the purchase price plus any bank/debit/credit card fees. The price on your bank statement is the cost of the package plus an additional fee for credit/debit cards & bank transfer.
THE FEES:
**Bank Payment fee $0.97
**Mastercard/Visa fee 2.42%
** AMEX 4.39%
** Failed payment fees $3.85
Each time your payment fails, you will be charged additional credit/debit/bank fees plus the failed payment fee. Please contact the studio as soon as you receive an email or text message about a failed payment. To avoid these fees don’t attempt the payment in your app again, Feels Pilates can reissue a payment without the failed payment fees.
Cancellation Policy
- Cancellations of classes need to be made more than 8 hours prior to your class, whether that is morning, lunch or evening classes. Late cancellations will lose their credit, if not cancelled before 8 hours. Late cancellations for those on Weekly Memberships will also lose a credit. If you do NOT late cancel, you will automatically incur a $10 fee plus loss of credit.
- Private classes need to be cancelled 12hrs prior to class time.
- Instructors and classes are subject to change without notice. Feels Pilates reserves the right to cancel classes if necessary, however will do our utmost to keep classes on schedule.
- There are no refunds or extensions on class credits. To avoid, please cancel outside of 8 hours cancellation time frame.
PRIVACY POLICY
1. At Feels Pilates we respect your concerns about privacy and are committed to ensuring that your information is secure. Feels Pilates may collect your personal information including name, date of birth, contact information, medical history, payment information and other information relevant to customer surveys and offers.
2. Feelspilates.com.au collects information (such as name and email address) strictly for contact purposes when users opt to fill out an email submission form to stay connected with the happenings of the studio. Please keep in mind that the transmission of information via email may not always be secure so please take special care in deciding what information to send to Feels Pilates over email.
3. We may use your information to communicate special offers, promotions and information about Feels Pilates to you via email. If you do not wish to receive these emails you have the option to opt out of future mailings. We may also use your information to compile usage statistics and other data regarding the use of the website services. We will not share your personally identifiable information with third parties.